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Thanks for your great help each time i am travelling to Russia...keep up your very excellent promt work. I found your online service very cheap and easy to get my invitation done every time! Clare Muscat Said, Malta
Visa invitation with out a problem, thx Laurent Thinnes, Luxembourg
Dear Elena,
Thank you for your message of 8 October 2011 below and my apologies for not having replied earlier. I had a wonderful time in Russia and I would return tomorrow if I had money and time off work. I had three wonderful days in Moscow before joining the river cruise on MV Litvinov from Moscow to St Petersburg.
I coped well using the Metro and getting around Moscow and I was really glad I had that time to myself before joining the cruise. In fact it got easier to negotiate my way round the city the longer I stayed.
The Hotel Ulanskaya where I stayed in Moscow, was pleasant and my room and the bathroom were clean. The staff were courteous and friendly.
The cruise was wonderful and I fell in love with Russia and all things Russian. I had a wonderful tour guide, Marina Mosentseva who spoke fluent English and gave our group Russian language lessons and taught us some Russian songs. She taught us the Volga Boatman's Song. Now when I hear this song I remember all the good times I had in Russia and I feel quite nostalgic. I've already written to Marina and thanked her very much for everything she did for me and the other people who were part of the Express to Russia group on the boat. She really looked after us well despite the fact that some of the people in her group were particularly difficult and demanding. She told me that I was the best person in her group.
I had two more days in St Petersburg after the cruise ended and once again I was glad to have had these few days to myself before leaving Russia. After I left the cruise, I stayed in the Northern Lights Hotel. It was a lovely hotel and I had a spacious room with a king size bed, satellite TV and WiFi access. The staff were very friendly and all spoke good English. My only complaint was that it is located two floors up with no elevator. But for a good price and great service, I'm not really complaining about that.
When I left Russia, I felt quite sad and want to return, hopefully next year, money permitting!
Having found the link to Express to Russia on Facebook, I'm not sure where to go to become a fan. I'm on Facebook and all of you at Express to Russia are welcome to become my friends on Facebook. I have already put up some photos of my trip on my Facebook page with more to follow soon.
I hope you will all stay in touch with me. Once again thank you very much for having given me such a wonderful time in Russia.
Kind regards, Peter Brennan, Australia
Hi Elena,
My wife, friends and I were very pleased with the service that you offered and everything went very smoothly – first class. We would definately use you again.
Good luck with your business, Paul Swindell, UK
Excellent visa service: super quick, efficient, friendly! And their invitations are accepted even with the more capricious Russian embassies. Can only recommend. Wolfgang Sporrer, Austria
 Dear Anastasia and Elena,
I so greatly appreciate you for all the arrangement's made by you and your team at cityrealty. My trip was indeed a memorable one and I had a wonderful time. To my surprise, the Old Arbat Theatre Suite apartment happened to be located at one of the most happening place and it added to my delight. I will be looking forward to using your services for my next visit to Russia.
The attached photograph is of me and my brother at the Red Square.
Many thanks to City Realty.
Regards, Ravinder Singh, India
We had a very pleasant stay. I have used your service several times in St Pete and Moscow, and will continue to do so. I live in Moscow and sometimes have visitors. Alexander Higgs, Australia
The ONLY company to use for Russian Visa services such as invitations. I have used them several times and they are extremely fast and accommodating especially if changes are needed. Brian V Simblist, USA
Elena,
Thank you so much for providing me with the necessary help for my trip to Moscow.
My trip was fantastic. I would say this was the best trip ever to Russia.
The Hotel Bega was FANTASTIC! I loved that hotel. The service was excellent as well as the accommodation. I had a fantastic time and the service provided by City Realty was excellent, as always. I was sad to leave Moscow but shall return soon and will be again seeking services from City Realty! I hope to go back in the early or late summer.
Thank you! Kathryn Chacon, USA
Liza, thank you for all your help; the trip was fine. Only problem was lack of money changing facilities on boat; this was a problem we had not expected. All transfers worked well; boat staff and coordinators very good. Especially liked our coordinator Nastija, and Anna at the front desk. Sorry we didn't get chance to meet you in St. Petersburg. Melody is a good, reasonably priced hotel in quiet location. See comments above.
George Gardiner, USA
Dear Liza,
Hotels A1 (Moscow) and Tradition (St Petersburg) are both very well situated, with excellent service, clean and cousy bedrooms, good breakfast service and personnel is always willing to help. Thanks for the attention during our stay, specially the "Customs made" breakfast from A1 and the birthday present from Tradition on the 1st of September. We really felt at home! Thanks. Jose Rafael Luna Lopez, Colombia
Great service from Express Russia for my last trip, made the whole visa business much easier. Phil Price, UK
Hi Elena:
I want to thank you for arranging my trip to St. Petersburg. I had a wonderful time. Your team was great. Olga was a very good tour guide who helped me a lot during my trip. The driver, Anatoly, was also wonderful. He showed me around St. Petersburg and I appreciate his kindness. Unfortunately, since I don´t speak Russian, I could not tell him how much I appreciated his help. Please let both of them know that I really appreciated their assistance.
Thanks to Express to Russia, I was able to visit your beautiful country.
Thank you again for everything, Rhonda Daniels, USA
Dear Daria,
I just wanted to say thank you so very much for helping plan our trip to Russia. Everyone at your office and the mini-van drivers (Alexander and Victor) were wonderful. Helpful and kind. You were also so very helpful when we had trouble with our flight in NYC and were going to be arriving in Moscow late.
I would recommend your company to anyone who would want to visit Russia!
Thank you so much! Spaseeba!
Melissa
Melissa Siebke, USA
We have been very comfortable at Northern Lights Hotel. The room is very spacious, clean and warm. The staff are friendly and helpful and speak excellent English. The hotel is very convenient and I would recommend it to friends. We also liked the breakfast. Libby Beeching, Australia
Wonderful experience, welcoming and helpful.
I´ll recommend to others, and we will seek your services if ever we return to St. Petersburg.
Michael Werner,
Family with young children,
United Arab Emirates
Dear Ms. Daria ,
I hope you are allright.
First of all,I want to express my thanks to you and your organization ´´Best Hotels Russia´´. I stayed in Moscow Cosmos Hotel between 23th-26th of November during Zow Fair Russia and I didnt live any negative position.
I am travelling to Russia lots of times in a month & from now on I will use your company for my reservations.
Best regards, SERDAR HIZ, Turkey
Dear Alina,
I´ve been back from holiday for a few weeks now. I just wanted to thank you again for all you did to get our train tickets to us at our hotel - especially as it was during your weekend time. My friend & I both had an amazing time in Russia. I will definitely remember Express to Russia for my next visit :) Thank you.
Margaret Marchant, New Zealand
Hi Liza,
I just wanted to drop you a line and to say I was very happy with the service you provided, especially when there was a problem with my transfer in St. Petersburg. Knowing I could reach you made my life a lot easier! If you would like to use me as a reference in the future please feel free to do so.
Thanks again!
Robert Charlton, USA
We really enjoyed our stay at the Northern Lights hotel. The staff was very nice, friendly and helpful. The room was large, new and very clean and comfortable. We would love to stay here again!
Brent and Tiffany Schlotthauer, USA
Hi Alina,
We LOVED the train ride. It was the highlight of our trip.
Moscow and St. Petersberg were unforgettable. The people we met were so lovely.
St. Petersberg is definitely a place we want to revisit over and over again. A part of us is still remains there.
Thanks again and we look forward to doing business with you soon.
Take care,
Nico Sakellarides
Daria,
Thank you very much for your quick reply to my emails. Excellent service.
Best Regards LIM SIEW K, Singapore
Zdravstvyite Alina!
Thank you so much for getting our tickets! I am so happy that everything is now in place and we are now ready to come to Russia! Please can you tell us where your office is in St Petersburg? We would like to come in and thank you for everything while we are in the area! Thank you so much for everything! Blagodaryu Vas za vsio!
John Walker, UK
Dear Daria, Many thanks to the work you and your team has worked to help a dream come true so i can go see my girlfriend in russia and propose to her! i found the services excellent, most helpful with added visas on your site that this site I have seen nowhere else. Russia is a new tourist destination and your team is at the forefront of providing a hassle free service. I will defenitly be using this site again when i next vist. A very happy customer mr ben adams Again many thanks to Daria and im looking forward to my holiday and engagement plans. Mr Ben J Adams
Dear Anna,
Thank you very much for your services and prompt disposition to help,
I will certainly recommend your company.
Sincerely,
Enrique Castanon, USA
Dear Anna,
We want to thank you and your staff for all the help that made
our holiday in St. Petersburg and Moscow a wonderfull time to remember.
We will always cherish the days we spent in St. Petersburg, the accommodation was very good and confortable better than the one in Moscow.
In both cities we were treated with respect on public transport and wherever we went.
Thanks to all the drivers for all their help and a special thank you to the gentlemen who took us to the station.
There is a possibility that we will travel to Russia again, there is always more to see and revisit the old places.
All the best to everybody.
Sincerely,
Elisabetta and James Laird, Australia
Hello Anna
I must say you are one of the most efficient people I have worked with about this trip to Russia. I am very thankful for your attention. And I really appreciate the different apartment. It is within walking distance of many of the places I want to see in St. Petersburg.
Thanks again
James R. Tucker
Dear Maria,
Thank you very much for your help and good service.
I had a nice time in Moscow. I particularly enjoyed my stay at the White House Suite.
Best regards
Ali Chouchane, UK
Maria, I wanted to thank you so much for you and your staffs help. I enjoyed the stay in Moscow and I am really looking forward to another trip to see more.
Svetlana and Fred were very curttious to me and also a great help. Also even enjoyed the ride back to the airport…..I like the way people drive there.
Once again thank you
Sincerely, Tim R. Thomason
Dear Nadia,
I meant to write to you much sooner, but despite the delay, I can say that I was very pleased with the Arbat Flat, and especially with the help and support of your Moscow office staff.
Svetlana was especially helpful with good advice and assistance with taxi arrangements. Both of the young women were cordial, friendly, and seemed to enjoy their work. They made a great impression on us.
Best wishes and thanks,
Alison Hilton, USA
Hi Nadia,
I am back in Australia after my great trip to Europe and wanted to send you a quick email to thank you for the great apartment that you arranged for my brother and myself in Moscow. I must admit when I saw the outside I was a little concerned but when I got inside it was great - great views and location.
As a result of all your help making my trip so enjoyable I have been recommending your company to people back in Australia. As I am a school teacher a few of my colleagues who travel a lot have taken your details.
Once again thank you for all you have done and if I don´t return in the immediate future some of my friends will.
Kindest Regards
John Hupalo, Australia
Dear Nadia,
We had a wonderful time in Moscow. We liked the apartment and especially the location of the building in the vicinity of the Tverkaya Ul.
The arrangement with the driver at Domodedovo worked out beautifully.
Bye bye
Adrianus Hermus, Netherlands
Dear Nadia,
Thank you very much for the organisation, everything was very good. Also Moscow office helped me for the transfer to the airport yesterday.
Thanks again for everything and i hope i can come again.
Sincerely,
Esin Usak, Turkey
Dear Nadia,
Thank you for perfectly organised arrangement. It was a pleasure to use your company and I will highly recommend it to my friends and colleagues.
Best regards,
Julia Gladchenko, New Zealand
Nadia,
Just wanted to say Greg and I had a wonderful time in St Petersburg and Moscow. I shall be recommending your apartments to everybody I know. Especially the St Petersburg apartment. Thank you very much.
Thank you
Aldo Bermudez, USA
Hi Elena,
we are back to Canada, we enjoyed very much Russia, Moscow, what a nice city.....
the guide was very good with a perfect french language
Thank you again for your support
Janine Rochon, Canada
Back again in office from my Moscow trip last week. We were very happy and satisfied with the car service you offered us and specially with Nikolaj, the best driver from Moscow. We wish to thank you and Nikolaj as well for this great support which made our stay and work in Moscow more than comfortable.
Best regards,
Emmanuil Gatsios, Germany
Just back from holidays. We had an amazing time. Loved St Petersburg very much. Thank you for helping us organizing the trip. I found your website very helpful. And all staff very profesional and helpful as well. So big thanks again to everybody in the office. We would like to return to russia for moer holidays at some point.
Zsuzsanna
ZSUZSANNA SALDA, HUNGARY
Chere Madame Maslaeva,
Mon epouse et moi, tenons a vous remercier pour l´accueil et l´efficacite de votre agence durant notre sejour a St Petersbourg: appartement confortable, silencieux et agreable, sans oublier les petits details importants lorsque l´on voyage (petits sachets de the dans l´appartement, seche cheveux, planche a repasser, etc.), ponctualite et efficacite du chauffeur qui a assure notre transfert vers la gare de La Baltique lors de notre depart.
Nous ne manquerons pas de recommander votre agence aupres d´amis qui desireraient visiter votre ville.
Sinceres Salutations Michele et Claude BOUGARD-CARPENTIER, France
Dear Elena:
Thank you for all the arrangements and good advice for my recent trip to Russia. Your driver, Victor, was perfect: he gave me a tour of the route from the airport and even taught me some Russian words. The hotel Nevesky was just right for me, a single. The staff couldn´t have been more friendly and helpful right up to my leaving; by then we were up to hugs for goodbyes! (We overcame the language problem with much laughter.) Not a fancy place, but more than adequate and the ladies made me feel very comfortable. I would recommend it to anyone! I loved Russia and hope that I can make the trip again...
HAPPY HOLIDAYS!
Best regards.
Helen Helen Deckelman, USA
Hello Elena! So very sorry this thank you is soo late but i wanted to thank you and your very fine organization for a truly wonderful trip! Everything went just fine and no problems at all! All members of our trip had a great time!We also wanted to thank you for providing us our truly great driver Nikoli Dimitrov! He was not so much our driver,but he was a true member of our party! He was GREAT!! We look forward to booking our trip to MAKS 2009 with your firm , and wish to have our new friend Nikoli as our driver.Many thanks to you all and wishing you the best for the new year.Thank you again Elena! I will write again in ´09. Mark Mark Korade, USA
Dear Nastya,
just a few lines now that we are back to work, after some days spent in Berlin. I have to tell you that we found Fontanka 38 really nice. The first poor impression about the entrance and the stairs disappeared soon, just after crossing the door (I know it´s not in your hand, but the aspect of the stairs is a bit frightening for western tourists!). But once there, we appreciated the simple and functional Ikea style, not very different from what we have at home. The appartment was clean and comfortable, and we were really at ease. Besides, your services proved to be accurate, with transfers to airport on time and english speaking drivers.
So, congratulations for your job, we spend five lovely days in yor city, and I will recommend you if I have the opportunity.
Best regards! Oriol Nubiola, Lidia Sans, Spain
Thank you for arranging the apartment and transfers in St. Petersburg. Everything was wonderful and we enjoyed the apartment very much. I will recommend you to my friends who travel to St. Petersburg.
Amy Lesiewicz, USA/Russia
Dear Nastya,
Now that we are back home, though feeling rather ´hung over´ with the excitements of our visit to your extraordinary city as well as to Moscow, we are writing to thank you for your many kindnesses and your attentiveness to our comfort and convenience during our visit. You have a most impressive organisation which, we are sure, is enhanced in its work by the unwearying commitment of you and your colleagues.
By the way, if you know of anyone who might be interested to explore a gap in the shuttle bus market, we think there must be an opportunity in ferrying visitors between Pulkovo I and Pulkovo II. A fare of 100 Rbl each way would probably not be unreasonable when taxi drivers ask (but in out case did not get) 1000 or 1500! It would be much easier than having to take the 39 coach towards the city and getting off and crossing the road to catch the 13 shuttle on its last stop before turning into Pulkovo II (even though that method is even cheaper)!
Our kindest regards to you and your cooleagues who assisted us,
With best wishes,
Valerie and Gordon Read
Gordon Read, UK
Thanks very much for sending your newsletter. I was very pleased with your services last summer when I went to St Petersburg and i may envisage to come back next year. If so no doubt i will contact you.
In the meantime, i wish you all a very happy new year.
Best regards
Margareth Thorion
Margareth Thorion, France
Hello, I wanted to contact Best Hotels and let you know how incredibly wonderful our tour guide, Lena, was for the KGB Tour. Her knowledge and enthusiasm were beyond any of our expectations. It was by far the most informative, intriguing and memorable part of our trip around the world. We wanted to make sure that you knew how incredibly pleased we were with Lena and her tour. Also, I wanted to let you know how pleased we were with Best Hotels and Express to Russia. Every part of the trip that we planned with you went perfectly - all the transfers, the hotels, trains and tours. I will definitely recommend your company to anyone I know that is planning a trip to Russia. Thank you so much for your service and for making the Russian part of our trip go so smoothly. Muffet Frische, Arizona, U.S.A.
I hire an apartment on St. Petersburg on Nevsky 66.
The place is perfect, in the best area to be (just 10
minutes walking to the hermitage). If you want to have
dinner you just walk around and you´ll find lots of
restaurants. And the service is good they give me a
lot of interesting information. I was very impresed of the
apartment and the service. Thank you for everithing Dasha.
Bernardo Gonzalez from Mexico Bernardo Gonzalez,
Mexico
Dear Dasha
We are now back home in Australia and I just wanted you to know that we appreciated the way you handled our booking in St Petersburg. It can be difficult sometimes dealing with tourists so, many thanks, we have good memories!
Kind regards
Carol McGarrick Carol McGarrick,
Australia
Hi Dasha,
Thanks for making my trip comfortable and the apartment was perfect!
Beso,
Carlos
Carlos Lewison,
USA
Hi,
I have just come back from my trip to Saint Petersburg and I have seen the roses and chocolates that you delivered to Natalia and I just wanted to say a big thank you as they looked wonderful.
Yours sincerely
Steven Tsang Steven Tsang
Hi Dasha,
Great to meet you last week, and thanks for everything. Brooke and
I enjoyed the apartment quite a bit.
Hope to see you again in May!
Best,
Jeffery Meyer Jeffery Meyer, USA
Dear Masha!
Excellent service. I´ve got my tickets very quickly.
Thank you
Rich Richard Bradley
UK
 Hello, Sdrastvitje,
We enjoyed our little, clean, newly adapted room with tea, coffee and fridge in a rather safe and very central area. We met the owner when stoping with the taxi to ask where it is, because finding the adress should be marked very clealy. A picture on the web would be nice before booking.
Thanks for you personal help on the phone.
Kind regards
Walter, Eva and daughter Nina
Walter, Eva and daughter Nina
 Hi everybody,
I’m so glad let you know, that our stay in Russia in summer 2005 were very interesting, successful and very nice. We were in St. Petersburg for three days. We booked our hotelstay via internet und we get a answer shortly after booking. The paymentmethod was easy und correct. The hotel was a good choice. It was clean, centrally located und our voucher was accepted without difficulties.
So I like to say thank you to all of the team.
We will go to Russia in the summer 2006 too. I’m sure, that we will book our appartement and the invitation for the visum by your young growing company as well.
I wish you a Merry Christmas and a Happy New Year and I’m looking forward to contact you in the next Year.
Best wishes
Sabine Dugge, Germany
Sabine Dugge, Germany
Hello Elena!!
Just wanted to say hi and thank you!!
Everything was perfect as you arranged it. The driver was at the airport, the hotel was ready, no problem, and thanks to you.
It was wonderful doing business with you, and will be a returning customer later this year.
thanks, again,
Ernie Mendez
Ernesto Mendez, USA
Dear Anna,
We have arrived back in Pretoria and I am back at my desk. We were initially a bit apprehensive about setting up our tour on the internet, so I thought to let you know that we were very happy with every aspect of the service you provided. The bookings, appartments, transfers, rail trip and car/driver were all excellent. Many thanks. Regards
Graham Graham Randall, Pretoria, South Africa
Hi Paul,
Martin and Elena here from New Zealand. Sorry I didn´t get back to you sooner but I have been a little busy at work and also entertaining my wifes sister who has come over from Russia for my wifes graduation from university. We had a wonderful stay in one of your St Petersburg apartments during the Russian summer. The apartment was imaculate, modern, clean and tidy and just around the corner from Nevsky Prospect. I have been to Russia on many occasions and the apartment "beat the hell" out of some hotels I have stayed at in Moscow. Needless to say, if I was coming back to St Petersbug again I would certainly stay in one of your apartments and I have no hesitation in recommending them to future visitors to your city.
However. The biggest service your company did for us was to arrange the invitation which every private visitor to Russia has to have in order to get a visa. This service was invalueable and I have twice recommended you to fellow New Zealand travelers to Russia who used this service and one of them leaves for Russia in two days. For those unfamiliar with the invitation from OVIR, believe me when I say it is a nightmare of red tape and Russian bureaucratic nonsense and it usually takes my sister in law months to arrange after hours of standing in the famous Russian queue for documents. But, with your service, all I did was give you my details and 25 days later my invitation arrived.
Once again. Thanks very much and my next invitation will certainly be arranged through your company.
kind regards, Martin and Elena.
PS. Many thanks to Ira who always kept us informed via email of what was happening prior to our arrival in St Petersburg. Martin and Elena Forman, New Zealand
Dear Paul,
We so very much enjoyed our stay in St Petersburg. For me especially it has been a long held ambition to come to Russia, and now I will certainly return. I was impressed by the spaciousness and quality of your lovely apartment, it was so central and yet so peaceful. I love the fact that the building was old and original and maintained this impression, balcony and big windows, while being so modern and comfortable inside. Everything we needed was provided. You and your staff were so helpful to us. I have traveled a lot including Prague and Venice, both noted for their beauty, but for me St Petersburg itself is by far the most unique and beautfull city. Ivarna Kalinkova and Edward Henry, South Shields, UK
Dear Maya,
I`d like you to thank you for your excellent hospitality and services provided during my wife and her guests visit to St.Pete. Starting from meeting late at night on time I heard that everything was perfect; the central location, european fit out, clean, tidy, economic. This was her third visit and the best accomodation services taken among all. Others like beverages, city maps, etc were a bonus. You will definetely be the first that I will remember in my next St Pete visit.
Regards,
Deha
Deha, expat from Moscow
 Dear Paul and Anna,
I would like to thank you for the excellent accommodations and service. The information on the website and efficient email communication allowed making the right choice and facilitated the travel arrangements. My friends and I enjoyed very much staying in a clean and spacious apartment in the heart of St.-Petersburg, two steps away from the major attractions, and at a fraction of the cost of the nearby hotels. I am very glad to have chosen your business, I will use it again, and I will certainly recommend it to anyone I know. Please, keep up with the good work.
Best regards,
Alexander
Alexander Salenikovich, Quebec
Dear Katya,
Once again thank you for organizing the apartment for us in St Petersburg. The service from your office (and via the website) was friendly, efficient and helpful. Our apartment (Moika 28) was delightful to stay in for the week. It was very clean when we arrived and had plenty of room for two couples.
The location was fantastic.
Kind Regards
Ben Ben Rogers, Australia
Dear Maya,
Many thanks for once again your swift response and the professional standards that you operate to; it is truly appreciated. I will have to make sure that when I am in Russia next that I buy you a drink for keeping romance alive between Natasha and myself
Best wishes and thanks again Chris Chris Bradly, UK
I want to thank you at this time for the wonderful service that I have received. It is my intention to return to Europe in March and at that time I will use your company to go to St. Petersburg once again.
Regards Ray
Ray Middleton, New Zealand
Hello Anna,
A brief & belated note to thank you for all the effort you put in to making our holiday fantastic – we really enjoyed ourselves!
The apartment at Moika 28 was excellent and all the transfers worked really well. So thanks again and I hope many more people use your service!
Kind regards.
Anne Bell, Australia
Dear Anna, Paul and Co,
Just to say how much we enjoyed our stay in St Petersburg thanks to you all.
The possibility of renting apartments when we go to St Pete´s is excellent and you sorted out all issues very well.
Cooks Restaurant was great by the way - so thanks for the recommendation.
See you soon and if we can be of any assistance to you in Moscow just let us know,
Kind regards,
Peter & Vanessa & Family
Vanessa and Peter O’Brian, Ex pats in Moscow
Hi Masha, I just wanted to thank you for organizing such a great trip for us. Our guide Anna was great, smart and very educated on all topics, fantastic to have around! The hotel was very confortable, Georg the driver was efficient and so typically russian, I think... If one little detail could have been better it is to combine both excursions out of St Petersburg the same day since most of the road is the same. But trully I will recommend your organisation to friends and relative that may want to come and visit St Petersburg. Thank you for your great job and your follow-up. Francoise FRANCOISE BELFROID,
Belgium
Hello Alisa, Hello Dasha
We came back three weeks ago and had to attend to lots of chores that are now all under control.
Please accept biiig thanks from Mr. Sims, my husband Dan and myself .
Your organization of our visit to your beautiful country was impeccable. We felt well-taken care off and very special!
We loved all the tour guides you have allocated to us - but Elena Vinogradova in Moscow, a wonderful human being who was closer to our "age" and far more experienced a guide - was our favorite! We shall certainly recommend your agency and Elena Vinogradova as a guide - to anyone that we know wants to visit Russia.
Young Anna and especially Elena Kaschevskaya made our stay in St.
Petersburg a very, very enjoyable affair. They were efficient, knowledgeable, extremely helpful, kind and personable young ladies.
We fell in love with the driver Sasha in St. Petersburg! What a character! We even christened him with two more "informal" names:
"The formula 1 driver Sasha" or on occasion: "a Kamikaze driver Sasha"!
:-)))) Still, Sasha got us where we were going in the shortest period of time through the heaviest road traffic with admirable driving skills and without the scratch - on the car or the passengers! :-)))) [this is supposed to be a "smiley face"]
We did have a slightly disturbing experience when Mr. Sims was pick- pocketed in St, Petersburg´s underground, but he managed to cancel his credit cards before the big damage could be done and soon got back on his feet. After that incident however, he was not willing try the underground transport again.
Well, I guess this says it all Alisa. Ah, yes, I hope Elena Kaschevskaya mentioned to you that my husband wanted to bring you a bunch of flowers as a way of thank you for taking such good care of us.
We are so sorry that we never had enough time left in St. Petersburg after the guides would return us back to the hotel - to make it to your office before closing time.
So here is a picture I took of the of flowers we wanted to buy for you...
Thanks again for everything and....KEEP UP A GOOD WORK.
Kind regards
Sonja Myers Sonja Myers,
USA
Andrei,
Many thanks. I would like to say that I have been very impressed by your prompt service and customer care. I will be recommending your service to my family and friends. Simon Futo, Great Britain
Myself and my friend Kevin Foy stayed in the Ermitage until Sunday the 22nd of August.I just wanted to drop a note to you to thank you for being so professional and kind to us. We will certainly recommend the Ermitage to our friends! Seamus Sweeney
Dear Elena
We have just arrived home from our holiday, having spent a week in Finland after we left St Petersburg. This is just a quick email to thank you and your colleagues for all your help with our arrangements. It all went very smoothly.
We loved St Petersburg and will definitely come back for a longer stay at some point in the future.
Best wishes
Kate Heyman-Carreno and Antonino Palumbo
Kate Heyman
Dear Elena,
I am writing to thank you for organising the excellent hotel Admiral for us in St Petersburg. The room, bathroom etc were very nice and the ladies in charge were extremely kind, friendly and helpful.
Also the tour of the Hermitage on July 5th with Anna Lapteva was the highlight of our time in St Petersburg. This most beautiful and highly educated young woman gave us three (my husband, daughter and me) a personalised tour of the beautiful treasures in the Hermitage and taught us a lot about the development of Modern European art over the centuries. Her high level of knowledge and her charming manner was very very impressive. Please pass on our appreciation to Ms Anna Lapteva if possible!
Thank you again! Yours sincerely Mara McKenzie
Mara McKenzie
Hi Alisa!!
Thank you so much for your help!!! We had a great time with Julia!!!
We appreciate all you did!!! Our time in St. Petersburg will NEVER be forgotten!!! My father still talks about it and I´m sure he will for a long time!!! Julia did an incredible job as well as Alexi the driver. I know none of this could have been done without you so please accept our sincere thanks. If there is anything we can do for you... please let me know!
Again - thank you so much!!!!! Joy Ellsworth, USA
Hello Elena!!
Just wanted to say hi and thank you!!
Everything was perfect as you arranged it. The driver was at the airport, the hotel was ready, no problem, and thanks to you. It was wonderful doing business with you, and will be a returning customer later this year.
thanks, again,
Ernie Mendez
Ernesto Mendez, USA
Dear Elena,
We enjoyed our stay in Saint-Petersbourg. The Filippov hotel is very nice.
Thank you very much.
Best regards
Nathalie Charriere, France
I would have sent you a message anyway to say thank you very much for all the help you gave us in organising our visit to St Petersburg. We are now safely returned.
Everything was wonderful. The staff at the hotel at Vladimirsky III were friendly and helpful. The hotel itself was perfect, all that was needed, with a great location for seeing everything. When we needed a big bar and excellent jazz music, we popped into the ground floor of the Radisson, on the next corner!
The Bliny restaurant around another corner was good too. Being able to walk to all the places we wished to see was also helpful in getting a sense of the city.
We were especially happy to be very close to the Ackhmatova Museum. We came because of the Mannerheim Exhibition, at the General Staff Building, saw the ballet Don Quixote at the Mariinsky, visited especially the Dutch masters at the Hermitage, and the magnificient Russian Museum; and took a boat trip out onto the river!
The taxi met us exactly at the airport, and was helpful in making sure we reached the destination, which is not simple, with the hotel up the stair case.
I would strongly recommend your services to anyone else contemplating a visit to the city, and we thank you very much indeed. Anne Page, Great Britain
Many thanks for all your help in making our stay in St. Petersburg such a wonderful experience for my family. The apartment was lovely, centrally located, and very reasonably priced. Loved the high ceilings and big windows. The location could not be better. My father has a pacemaker and he walks very slowly, but he had not trouble making it to the Hermitage, St. Isaac´s and the Assumption on foot. There was a 24-hr market around the corner, and a lovely pastry shop a block away. The price was better than a hotel, or any of the other apartment rentals I checked. This was my third trip to St. Pete with my wife and son. The two previous times we had stayed at a friend´s house. This was our first time with you and I did not want anything to go wrong as my parents, who are in their mid-70s, were joining us this time. I appreciated Dasha´s quick and reassuring responses throughtout, as well as Natasha´s help and professionalism. Also, I am very glad we took advantage of the transfers to and from the apartment. The driver was punctual, reliable and corteous. In short, my parents are walking on air after their first visit to St. Petersburg. It is a wonderful city, but you really helped make our stay truly enjoyable for the whole family.
Many thanks to you.
Francisco Gonzalez Francisco Gonzalez, USA
Dear Anna, We are back home in Bangalore after a very nice hoilidays in Moscow & St.p´burg. Thanks a lot once again for the excellent arrangements. R. Krishnamurthy Mr. and Mrs. Krishnamurthy, India
nous avons passe un excellent voyage !
hotel tres bien et les transfers aussi.
la ville est merveilleuse....
merci encore pour vos services.
Jack Daniel, France
Dear Anna,
We have arrived back in Pretoria and I am back at my desk. We were initially a bit apprehensive about setting up our tour on the internet, so I thought to let you know that we were very happy with every aspect of the service you provided. The bookings, accommodations, transfers, rail trip and car/driver were all excellent. Many thanks. Regards
Graham
Graham Randall, Pretoria, South Africa
Our whole family had a great time in St. Petersburg, and you company’s help was a big part of that. They were always kind and helpful and arranged for all kinds of things, from a great babysitter to advice on nearby stores. The city is so stunning, and being able to stay right in the heart of things walking distance to all the sights made our trip much more enjoyable than others we know who stayed farther out and didn´t have the kind of help that you offer. We also highly recommend that anyone going buy the Knopf Map Guide before coming, it helps you to understand where the apartments are as well as the many other amenities and aspects of the city.
Lizzie, David & Havivah Saltz.
David and Lizzie Saltz Athens, GA
Hello Anna,
A brief & belated note to thank you for all the effort you put in to making our holiday fantastic – we really enjoyed ourselves!
The accommodations were excellent and all the transfers worked really well. So thanks again and I hope many more people use your service!
Kind regards. Anne Bell, Australia
I want to thank you at this time for the wonderful service that I have received. It is my intention to return to Europe in March and at that time I will use your company to go to St. Petersburg once again.
Regards Ray Ray Middleton, New Zealand
Hello Anna,
Thank you so much for all your efforts to deliver the flowers at the changed date and at so late a time, I appreciated it. I would also like to thank you for such an excellent service and I will am sure I will use this service again, and others. I also found all the info on the website regarding all the services offered very informative and will hopefully use them when I eventually visit St. Petersburg. At that time, I will need accommodation, holiday visa, etc. Thank you again for the excellent service, I have been told the flowers are very beautiful and look forward to seeing the pictures as soon as you have them.
Regards, John John Kwok, USA
We were pleasantly surprised with our accommodation in St. Petersburg, because we had been late in booking for a popular Russian holiday weekend and expectations were low. The apartment was clean, comfortable and conveniently located so we could walk to the tourist highlights and great restaurants. Victor and Anna were very gracious hosts and I certainly intend to contact you again when I want accommodation in St. Petersburg. Marjorie Jackson, Ex-pat, Moscow
Dear Maya,
Many thanks for once again your swift response and the professional standards that you operate to; it is truly appreciated. I will have to make sure that when I am in Russia next that I buy you a drink for keeping romance alive between Natasha and myself
Best wishes and thanks again Chris Chris Bradly, UK
Dear Maya,
I`d like you to thank you for your excellent hospitality and services provided during my wife and her guests visit to St.Pete. Starting from meeting late at night on time I heard that everything was perfect; the central location, european fit out, clean, tidy, economic. This was her third visit and the best accomodation services taken among all. Others like beverages, city maps, etc were a bonus. You will definetely be the first that I will remember in my next St Pete visit.
Regards,
Deha Deha, expat from Moscow
Our experience has been very positive. As newcomers to St. Petersburg, your company helped us find accommodations in an ideal location overlooking the Neva River. We are grateful for the efficient service. You facilitated communication between us and the Russians. We were very pleased with your assistance and would not hesitate to use your services next time. Ludovic and Lamia Descouens, France, Concord Catering
Dear Paul and the rest of the team,
I wanted to write to you to express my appreciation for the way we were treated.
Firstly, the accommodations were excellent and very reasonably priced for its location in St Petersburg. It was my parents´ first trip to Russia, so having somewhere so central, comfortable, and within walking distance of all the great sites was ideal.
We especially appreciated the guided tour that you organised for us at very short notice - the interpreter and guide was absolutley brilliant. We felt that you made a special effort us to organise this, and that the service was very personal and helpful.
Working with you over e-mail to organise the booking was also very straightforward - you were always very quick, helpful and courteous, and I felt that things were being done confidentially. It was interesting to have the details and correspondence all recorded on a secure site.
Although I speak some Russian, having people who speak very fluent english is obviously very reassuring for others like my parents who would struggle to communicate generally in Russia. I hope that I can come to St Petes again to enjoy your services once more.
Best wishes to all of you.
Nikki Nicola Smith, Spain
Dear Katya,
I wanted to thank you and the rest of your team for a truly wonderful trip to St. Petersburg. But especially you, because of your patience and willingness to work with me to make my second (but not last!) visit to Russia truly great. Tell Paul I said hi. Thanks again and I will of course be using your services again when Nina and I come back to St. Petes (as a married couple of course!).
Sincerely, Jeff McDaniel Jeff McDaniel, Ohio
Dear Katya,
Once again thank you for organizing the apartment for us in St Petersburg. The service from your office (and via the website) was friendly, efficient and helpful. Our apartment (Moika 28) was delightful to stay in for the week. It was very clean when we arrived and had plenty of room for two couples.
The location was fantastic.
Kind Regards
Ben Ben Rogers, Australia
My time in Spb was made so easy by your company. You saved me money, frustration and time. The lodging was very comfortable and central, but the customer service is what really sets you apart - nothing is too much trouble, you re-assured and supported me, and offer great value for money. I´ve already booked my time with you next year. Thats a 100%
recommendation. Clive Langham, UK
Dear Anna, Paul and Co,
Just to say how much we enjoyed our stay in St Petersburg thanks to you all. The possibility of renting apartments when we go to St Pete´s is excellent and you sorted out all issues very well.
Cooks Restaurant was great by the way - so thanks for the recommendation. See you soon and if we can be of any assistance to you in Moscow just let us know,
Kind regards,
Peter & Vanessa & Family Vanessa and Peter O’Brian, Ex pats in Moscow
I have spent my last summer in St. Petersburg and I stayed with you on 2 different flats. Everything was perfect, from the transfer from airport up until the end of my holiday. Thanks for the professional people and perfect service.
Daniele
Daniele, Rome, Italy
Dear Paul and Anna,
I would like to thank you for the excellent accommodations and service. The information on the website and efficient email communication allowed making the right choice and facilitated the travel arrangements. My friends and I enjoyed very much staying in a clean and spacious apartment in the heart of St.-Petersburg, two steps away from the major attractions, and at a fraction of the cost of the nearby hotels. I am very glad to have chosen your business, I will use it again, and I will certainly recommend it to anyone I know. Please, keep up with the good work.
Best regards,
Alexander Alexander Salenikovich, Quebec
My family of 5 spent 3 glorious days in St Pete. We stayed in a 2 bedroom apartment rented to us by your company. You picked us up at the train station, took us to this apartment that had a great location in the center of the city. The apartment was very clean, comfortable and spacious. It was kept clean by a local maid.
I would highly recommend your services for their value and location.
Thanks again,
Percy P Batlivala & Family Percy P. Batlivala, New Delhi, India
Dear Paul
Your team is friendly and competent and you could not do enough for us when we visited Russia in June 2004. The flats we rented were spacious and reasonably priced and situated centrally. The Russians, not unlike the Scots, are dour but proud of their fascinating country and generally helpful.
Moscow may only require a few days, but St. Petersberg demands a full week and is best seen on foot. Make sure to have tea at the Astoria hotel -Hitler could not!
Alan Anderson Alan Anderson, Scotland
To Paul and the staff,
I wanted to thank you very much for your help in my recent visit to St. Petersburg. I visited the city from November 2 through November 13, 2004. Every step of the way, from initially looking at apartments online, to booking the apartment, to follow up emails, to actually getting the transfer to the apartment was handled not only professionally but personally. It is a nice touch that you provided a personal contact at your office that I could reach at almost anytime of the day. Her name, of course, was Katya. She was a delight to work with. She handled all of the arrangements with patience and grace.
I have visited Russia before, but never St. Petersburg and had some concerns about using an apartment versus a hotel. Utilizing an apartment instead of a hotel room was not only a savings in money, but was so much more comfortable as well. The apartment was very clean, warm and fully equipped from a satellite television, to bath towels, to pots and pans for the kitchen. Having a cleaning lady stop by every few days was a nice touch.
I am a business owner myself and I know how it can be tough some times to always put your best face forward to clients. But I stopped into the office several times and the staff was always eager to answer any questions and help me with anything. There was one time I remember I had to stop into the office and Paul was the only one there as it was a holiday weekend.
He took the time to help me and my fiance out and even hailed a cab in the pouring rain. It is touches like this that make your company great and I see only a bright future for you.
I definitely will recommend your company to anyone who asks and will be utilizing your service in the near future for an apartment in Moscow next year. When my future wife and I come back to St. Petersburg (hopefully very soon), of course, you will receive a call from us.
Thank you again for all your help and wonderful service. I wish you a happy new year and continued success.
Respectfully yours,
Jeffrey
P.S. Hi Katya!! Jeffrey A. McDaniel, Ohio, USA
Paul,
Having made several trips to Russia in the past few years, the idea of spending another two weeks in small, expensive hotel rooms was not exciting me. The opportunity to rent an apartment had some real advantages. The service from your company were precise, timely and without problems. Your people were courteous and helpful and the apartments met my expectations 100%. I will certainly have no hesitation in using your services again and recommending them to my friends and business colleagues.
Nick
Nick Lockyer, KPS Maritime, Australia
I am a German Expatriate working in Saratov, Russia. I use my vacation to get to know the country. For a four day trip to St. Petersburg with my parents who flew in from Germany, I made a reservation with your company. The accomodation was right next to Nevsky Prospekt and very well equipped and very clean. You also organized tours for us to Tsarskoje Selo and Pavlovsk on the first day and Peterhof on our second day. You picked us up in a very comfortable Van and while riding to the sightseeings the guide gave us lots of information about the history, present and future of St. Petersburg. So additionally we also got a St. Petersburg sightseeing tour! The palaces in Tsarskoje Selo and Peterhof are usually very crowded. Lots of tourists were waiting at the entrance but thanks to you we were in there in a minute. The guide was also experienced in those places and gave us useful informations and hints. To sum it up, we really enjoyed St. Petersburg and the tours. My parents were very enthusiastic about St. Petersburg and promised to come back next year! Thank you, that our trip to St. Petersburg is still very vivid and pleasant in our mind.
Best regards,
Andrea Friedel Andrea Friedel, Robert Bosch Corporation
Dear Paul,
We so very much enjoyed our stay in St Petersburg. For me especially it has been a long held ambition to come to Russia, and now I will certainly return. I was impressed by the spaciousness and quality of your lovely accommodations, it was so central and yet so peaceful. I love the fact that the building was old and original and maintained this impression, balcony and big windows, while being so modern and comfortable inside. Everything we needed was provided. You and your staff were so helpful to us. I have traveled a lot including Prague and Venice, both noted for their beauty, but for me St Petersburg itself is by far the most unique and beautfull city.
Ivarna Kalinkova and Edward Henry, South Shields, UK
Hi Paul,
Martin and Elena here from New Zealand. Sorry I didn´t get back to you sooner but I have been a little busy at work and also entertaining my wifes sister who has come over from Russia for my wifes graduation from university. We had a wonderful stay in one of your St Petersburg apartments during the Russian summer. The lodgings were imaculate, modern, clean and tidy and just around the corner from Nevsky Prospect. I have been to Russia on many occasions and the apartment "beat the hell" out of some hotels I have stayed at in Moscow. Needless to say, if I was coming back to St Petersbug again I would certainly stay in one of your apartments and I have no hesitation in recommending them to future visitors to your city.
However. The biggest service your company did for us was to arrange the invitation which every private visitor to Russia has to have in order to get a visa. This service was invalueable and I have twice recommended you to fellow New Zealand travelers to Russia who used this service and one of them leaves for Russia in two days. For those unfamiliar with the invitation from OVIR, believe me when I say it is a nightmare of red tape and Russian bureaucratic nonsense and it usually takes my sister in law months to arrange after hours of standing in the famous Russian queue for documents. But, with your service, all I did was give you my details and 25 days later my invitation arrived.
Once again. Thanks very much and my next invitation will certainly be arranged through your company.
kind regards, Martin and Elena.
PS. Many thanks to Ira who always kept us informed via email of what was happening prior to our arrival in St Petersburg.
Martin and Elena Forman, New Zealand
Dear All,
I am very pleased with your service in Saint Petersburg. The apartment that you rented to me, located at Dumskaya 5, was an excellent place. There were all the necessary things to live with comfort and the whole apartment was new, operative and clean. The apartment is in a building located near the most important places in the city.
Visa support is another good service of your company. I could get my visa without any trouble, easily and quickly. Later, your stamp in it was enough to leave Russia.
Your staff, in Saint Petersburg, is efficient, kind and affable. I have to write specially about Anna. She was always ready to help us in everything, from the beginning to the end of our stay in Saint Petersburg. She solves everything and she never loses her smile. She is an authentic professional. In her, you have an excellent collaborator. Congratulations! I am sending now a photo of Anna, as we promised to her.
If I’ll come back to Saint Petersburg (or Kiev), you can be sure that I’ll contact your company again. Thanks for your offer; I’ll take it in account. My best wishes for the New Year 2005 to: Paul, Anna, Ira, Katya, Elya, Maya and Igor
Sincerely yours,
Humberto
Humberto Glaser, Chile
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